SATISFACTION WITH CARE during your family member’s stay on the critical care or intensive care unit
Please select the button that best reflects your views. If the question does not apply to your family member’s stay then select the not applicable/don't know button (N/A).
1. The courtesy, respect and compassion CCU staff showed for your family member (the patient) was:
How well did CCU staff assess and treat your family members symptoms? (Pain, breathlessness, agitation)
HOW DID WE TREAT YOU as the visitor?:5. How well the ICU staff showed an interest in your needs?
6. How well the ICU staff provided you with emotional support?
7. The courtesy, respect and compassion you were given was:
8. From what you could see on your visits the team working of the staff was:
Nursing staff: 9. The nurses’ care for your family member was
10. The number of times the nurses talked to you about your family member’s condition was
ALL DOCTORS and advanced practitioners (including juniors and consultants) 11. Skill and Competence of ICU Doctors: From what you saw, how the doctors cared for your family member was
12. The explanations of what was wrong with your family member given to you by the doctors were:
THE CRITICAL CARE UNIT 13. From what you saw, the general atmosphere (safety, professionalism and team working) of ICU was:
THE WAITING ROOM 14. The facilities and support given to you in the ICU Waiting Room were:
We would like to thank you very much for your participation and your opinions.
If you would like to discuss any issues raised in this quiz please email SCO.CCU.Followup@nca.nhs.uk
